GENERAL POLICIES

NOTIFYING YOUR ABSENCE 

To claim a make-up lesson, please notify the Toptenn Tennis Office (or your coach directly) 8 hours before the start of your class. 

Private lessons may also be rescheduled with 8 hours notice. 

MAKE-UP LESSONS

Toptenn Tennis is dedicated to being as flexible as possible with make-up options so that everyone receives their full quota of tennis.

Familiarise yourself with our make-up policies below.

Group Classes

- Using the Toptenn App student can claim personal make-ups during a term for any classes missed due to injury, illness, special events, etc

- Make-Ups can be transferred between siblings and family members 

- Make-ups cannot be transferred between coaching terms 

- In the event a class is cancelled because of inclement weather, each student receives an additional make-up class 

Private/Semi-Private Classes

To be eligible for a make-up class, notify your absence to Toptenn at least 8 hours before your lesson (this can be done by SMS, email, phone or using the Toptenn Customer Portal App). 

- Due to court bookings and coach scheduling, students who fail to notify Toptenn at least 8 hours before their lesson do not receive a make-up

- Your coach will contact you directly to organise make-up lessons

- Make-Ups can be transferred between siblings and family members 

- Make-ups cannot be transferred between coaching terms

Holiday Clinics

- Any holiday program missed due to the above reasons may be made up a future holiday clinic

CREDITS/REFUNDS

Missed Classes

- Any missed group or private/semi private classes due to injury, illness, unforeseen circumstances or Toptenn cancellation will entitle you to a make-up class

- Credits require management approval and will only be applied if all make-up options have been exhausted

- Refunds will only be granted in extraordinary circumstances by Toptenn directors

 

WET WEATHER/EXTREME HEAT

-Toptenn Tennis will make every effort possible to continue with lessons during times of inclement weather, however we reserve the right to cancel sessions when conditions and court surfaces become unsafe. 

-Toptenn Tennis will suspend all lessons when the temperature rises to 38 degrees celsius according to the Australian Government Bureau of Meteorology. 

Toptenn will always try to make a decision on extreme weather 30mins before the start of a class - in Melbourne this is not always possible. If a lesson is cancelled, all students will receive an SMS notification and a make-up lesson.

 
 
 
 
 

RE-ENROLMENT
 

Toptenn Tennis has a strict ‘No Pay, No Play’ Policy. This is due to waiting lists / programs popularity and insurance requirements. 

 

Students must register for the upcoming term before the specified Registration Date to guarantee their class position. 

 

Students who fail to re-enrol before the Registration Date will be removed from their preferred class and their position will be offered to students on the Toptenn Waiting List.

DISCOUNTS

Toptenn Tennis offers the following discounts: 

  • Bookings of 3 or more family members receive a 10% discount

  • Students who book for 2 or more lessons receive 20% off additional classes (The 20% discount is taken from group classes and not private lessons)

  • There is a once off registration fee of $20 for all new students.

 

PRIVACY POLICY / TERMS & CONDITIONS 

 

Participants Under 18

 

National Policies 

 

I agree that my child and I will be bound by and comply with all Tennis Australia National Policies, as updated from time to time, and located at http://www.tennis.com.au/about-tennis-australia/reports-and-policies/policies.

 

Privacy Statement

 

To assist us in the provision of products and services, we need to collect personal information about you. When you provide personal information you agree that this will be used by Tennis Australia and other Australian Tennis Organisations (ATOs) under the terms of this statement, and the tennis privacy policy located at www.tennis.com.au/privacy, which contains information about how you may access and seek correction of your personal information or complain about a breach of your privacy, and how we will deal with that complaint. If you do not agree, you must not provide your personal information, and you may be unable to access all of our products and services. Tennis Australia and other ATOs may disclose your personal information to other parties, including our related companies, other ATOs, and third parties who provide us services. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas, including to the USA and the Netherlands and as otherwise specified in the tennis privacy policy. Tennis Australia and other ATOs may use and disclose your personal information for direct marketing purposes regarding the products and services you are signing up to receive, unless you opt-out (which you can do at any time in accordance with the tennis privacy policy)

 

Participant Terms and Conditions 

 

I agree that my child and I will be bound by and comply with the tennis participation and online systems terms and conditions as updated from time to time

 

If my child is an ANZ Tennis Hot Shot Participant, I consent to my child registering as an ANZ Tennis Hot Shots participant and being bound by ANZ Tennis Hot Shot terms and conditions, as updated from time to time.

 

If my child a Cardio Tennis Participant, I consent to my child registering as a Cardio Tennis participant and being bound by the Cardio Tennis and conditions, as updated from time to time.

 

Toptenn Under 18 Policies

 

I authorise Toptenn to obtain medical assistance for my child as they see fit and will meet all expenses thereof. Please indicate any specific medical conditions our team should be aware of.

I acknowledge that I will not hold Toptenn or affiliates liable for any loss or injury which may be sustained during the program. As an option, Tennis Victoria membership forms are available from reception and include personal accident insurance.

 

I authorise Toptenn to use images of the participant/s of the program for promotional purposes only, i.e. promotional flyers, website.

 

Putting the FUN back into FUNdamentals

TOPTENN TENNIS ACADEMY

info@toptenn.com.au

03 9830 6618 | 0438 046 447

10 Locations Across Melbourne's South East

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