COACHING POLICIES

NOTIFYING YOUR ABSENCE 

To claim a make-up lesson, please notify the Toptenn Tennis Office (or your coach directly) 8 hours before the start of your class. 

Private lessons may also be rescheduled with 8 hours notice. 

MAKE-UP LESSONS

Toptenn Tennis is dedicated to being as flexible as possible with make-up options so that everyone receives their full quota of tennis.

Familiarise yourself with our make-up policies below.

Group Classes

- Using the Toptenn App student can claim personal make-ups during a term for any classed missed due to injury, illness, special events, etc

- Make-Ups can be transferred between siblings and family members 

- Make-ups cannot be transferred between coaching terms 

- In the event a class is cancelled because of inclement weather, each student receives an additional make-up class 

Private/Semi-Private Classes

To be eligible for a make-up class, notify your absence to Toptenn at least 8 hours before your lesson (this can be done by SMS, email, phone or using the Toptenn Customer Portal App). 

- Due to court bookings and coach scheduling, students who fail to notify Toptenn at least 8 hours before their lesson do not receive a make-up

- Your coach will contact you directly to organise make-up lessons

- Make-Ups can be transferred between siblings and family members 

- Make-ups cannot be transferred between coaching terms 

WET WEATHER 

Toptenn Tennis will make every effort possible to continue with lessons during times of inclement weather, however we reserve the right to cancel sessions when conditions and court surfaces become unsafe. 

Toptenn will always try to make a decision on wet weather 30mins before the start of a class - in Melbourne this is not always possible. If a lesson is cancelled, all students will receive an SMS notification and an additional make-up lesson.

 

EXTREME HEAT

Toptenn Tennis will suspend all lessons when the temperature rises to 38 degrees celsius according to the Australian Government Bureau of Meteorology. 

If a session is cancelled due to extreme heat, all students will receive an SMS notification and an additional make-up lesson.   

HOLIDAY CLINICS 

Absence from a Toptenn Holiday Clinic can be made up by attending another clinic during the current or future holiday programs. 

 
 
 
 
 

Putting the FUN back into FUNdamentals

TOPTENN TENNIS ACADEMY

info@toptenn.com.au

03 9830 6618 | 0419 329 902

10 Locations Across Melbourne's South East

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