GENERAL POLICIES

To view information on Toptenn's Tennis Coaching policies (including make-up lessons, inclement weather, etc) please click on the link below: 

www.toptnen.com.au/coaching-policies

PRIVACY POLICY / TERMS & CONDITIONS 

Participants Under 18

National Policies 

I agree that my child and I will be bound by and comply with all Tennis Australia National Policies, as updated from time to time, and located at http://www.tennis.com.au/about-tennis-australia/reports-and-policies/policies.

 

Privacy Statement

 

To assist us in the provision of products and services, we need to collect personal information about you. When you provide personal information you agree that this will be used by Tennis Australia and other Australian Tennis Organisations (ATOs) under the terms of this statement, and the tennis privacy policy located at www.tennis.com.au/privacy, which contains information about how you may access and seek correction of your personal information or complain about a breach of your privacy, and how we will deal with that complaint. If you do not agree, you must not provide your personal information, and you may be unable to access all of our products and services. Tennis Australia and other ATOs may disclose your personal information to other parties, including our related companies, other ATOs, and third parties who provide us services. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas, including to the USA and the Netherlands and as otherwise specified in the tennis privacy policy. Tennis Australia and other ATOs may use and disclose your personal information for direct marketing purposes regarding the products and services you are signing up to receive, unless you opt-out (which you can do at any time in accordance with the tennis privacy policy)

 

Participant Terms and Conditions 

 

I agree that my child and I will be bound by and comply with the tennis participation and online systems terms and conditions as updated from time to time

If my child is an ANZ Tennis Hot Shot Participant, I consent to my child registering as an ANZ Tennis Hot Shots participant and being bound by ANZ Tennis Hot Shot terms and conditions, as updated from time to time.

If my child a Cardio Tennis Participant, I consent to my child registering as a Cardio Tennis participant and being bound by the Cardio Tennis and conditions, as updated from time to time.

Toptenn Under 18 Policies

I authorise Toptenn to obtain medical assistance for my child as they see fit and will meet all expenses thereof. Please indicate any specific medical conditions our team should be aware of.

I acknowledge that I will not hold Toptenn or affiliates liable for any loss or injury which may be sustained during the program. As an option, Tennis Victoria membership forms are available from reception and include personal accident insurance.

I authorise Toptenn to use images of the participant/s of the program for promotional purposes only, i.e. promotional flyers, website.

RE-ENROLMENT
 

Toptenn Tennis has a strict ‘No Pay, No Play’ Policy. This is due to waiting lists / programs popularity and insurance requirements. 

 

Students must registers for the upcoming term before the specified Registration Date to guarantee their class position. 

Students who fail to re-enrol before the Registration Date will be removed from their preferred class and their position will be offered to students on the Toptenn Waiting List.

REFUNDS & CREDITS

Toptenn Tennis does not issue refunds for classes or bookings. Credit notes may be issued with management approval. Please contact the Toptenn Office via info@toptenn.com.au or 9830 6618 for more information.

PRO RATA PAYMENTS

Toptenn Tennis cannot adjust invoices to be pro rata upon re-enrolment. Your payment holds and guarantees your place in the class. Make-ups are available for missed sessions - more information can be found at: 

www.toptenn.com.au/coaching-policies

Toptenn can organise pro-rata payments for students who join midway through a term - provided there is a class position available.

DISCOUNTS

Toptenn Tennis offers the following discounts: 

  • Bookings of 3 or more family members receive a 10% discount

  • Students who book for 2 or more lessons receive 20% off additional classes (The 20% discount is taken from group classes and not private lessons)

  • There is a once off registration for new students. Once a family registers to players, all other family members are also registered and do not need to pay a registration.  

 
 
 
 
 

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TOPTENN TENNIS ACADEMY

info@toptenn.com.au

03 9830 6618 | 0419 329 902

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